Sometimes it feels like our work has little to do with our business. We spend time reading e-mails, untying logistical knots, dealing with miscommunication, shuffling paper, or trying to sort out who owns what and why that thing is unfinished. Busy work can be so overbearing that it becomes difficult to notice snags. So the question is: does your business need process automation help? Here is the simple way to tell: assume it does.
This is a valid assumption to make considering that businesses are meant to grow but won’t if their processes are stuck in the past. Systematization of processes through technology, and personnel workflow optimization are crucial components for your company to take advantage of its own potential.
Snags are not just part of a business process
We all know that e-mails are a fact of life, as is communication; but snags—obstacles that inhibit smooth functioning of a business process—are not inherent. The first step in understanding whether or not your company procedures need help, is recognizing this.
A snag can be anything from the burdensome time it takes to sift through e-mail, to the difference between automated data entry and spreadsheet typing.
For those with the right frame of reference, it might be easy to spot snags. For others, they may lack exposure to possible solutions. Companies with the right financial composition should start by entrusting the task of finding snags to the most informed, clairvoyant individual. Often, this is the person who ends up contacting Whiting House in search of custom proprietary process automation options.
How much paper is lying around the office?
A crucial indication of lax process optimization is lots of paper. If you’re reading this then you know all too well that stacks of paper in many industries is a sign of outdated procedure. Unless regulation demands it, it’s time to automate paper processes. This will save on office supply cost, increase employee engagement, and quicken whatever it is that paper concerns. Time to go paperless.
Recurring confusion in long-thread e-mails
We’ve provided process automation help to companies who simply wanted to cut down on inbox size.
It is one thing to centralize communication, but it’s another to ensure systematic categorization. Bulging inboxes are stressful. But at the same time, they’re indicative of those snags we’re looking for. Maybe Human Resources needs a more intuitive way of organizing employee information. Perhaps accounting wants to track tasks and hours and they’re lacking effective software.
By implementing the right process automation solution in the right place, it’s like rolling out the bulky dough to cut into nicely recognizable treats. Sweet relief.
(On a side note, process automation includes education on how to right good emails).
Production and its cost are causing hiccups
Regardless of where the snag is, we know it is there when what we produce is constantly running into problems. Be it clerical, technological, labor, or legal, production snags are serious. Sometimes manufacturing processes can be further improved by reviewing the technological oversight on all levels of production.
Fresh eyes are a great boon to help discover these types of snags.
Big-time support costs
At Whiting House we offer managed services, so we’ve run the gauntlet of optimizing support procedure. If your company is spending too much on supporting your product or service, it may be due to process automation deficiency. Does the best person for a given query answer that ticket? Do support tickets float around too long before finding an ear? Are issues resolved quickly? …Does your company even have an automated support process?
All are very important questions, especially in the Pharmaceutical industry where orders account for a huge portion of business processes.
Employee productivity might not be at its best
We mentioned e-mails and the pain that HR and Accounting might go through to organize their needs. Employees for their part go through the grind of data entry where process automation is lacking. This costs money because it sucks up time they could otherwise spend on the job they were hired for.
Progress tracking, task assignment, expense approvals, leave approvals, lead creation workflow, customer identification workflow, medical history record keeping—these are all processes that, if not already, need to be technologically systematized today.
After discovering that your company needs process automation help, you embark on the vetting adventure to find a company that can deliver. Whiting House has created in-house technical solutions for Fortune 500 companies, and we have the results to prove it.
Improve workflows, optimize procedure, and reap the rewards of unhindered growth.